Frequently Asked Questions
HOW LONG DOES SHIPPING TAKE?
Your products will ship within one to five days of your order, and then take up to three weeks to reach your doorstep. Usually it takes from 10-45 days for your order to reach your doorstep.
DO YOU SHIP WORLDWIDE?
No. For the time being we provide Free Shipping to: United States, Australia, Canada, New Zealand, Brazil, Argentina, Mexico, Russia, United Arab Emirates, Chile, Colombia, Venezuela, Japan, Bolivia, Peru, Ecuador, Falkland Islands, Paraguay, Suriname, Uruguay, Cook Islands, Fiji, French Polynesia, China, Philippines, Taiwan, Thailand, Hong Kong SAR, Indonesia, Malaysia, Saudi Arabia, Singapore, South Korea, Vietnam, Caribbean Netherlands, French Guiana, Guyana, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands, United Kingdom, Algeria, El Salvador, Morocco, Central African Republic, Egypt, India, Pakistan, Poland, Qatar, South Africa, Ukraine, Afghanistan, Albania, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Curaçao, Czechia, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Palestinian Territories, Panama, Cameroon, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, U.S. Outlying Islands, Uzbekistan, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe, Armenia, Georgia, Turkey
HOW TO FIND YOUR BRACELET SIZE
To find the right size for a men's bracelet, follow these steps:
If you are unable to measure your wrist, the following are some standard sizes to help guide your choice:
HOW TO FIND THE RIGHT RING SIZE
To find the size of your ring, you can follow these steps:
Cut a short piece of string and wrap it around your finger, leaving enough room for a snug fit but not too loose or too tight.
Mark with a pen where the string overlaps.
Measure the distance between the marks to find the circumference of your finger.
Use the measurement of your finger circumference to find your ring size in either inches (for US sizes) or millimeters (for EU sizes). You can refer to the table provided in the original text for guidance.
It's important to note that ring sizes can vary depending on the temperature, with a slightly tighter fit in warm weather and a slightly looser fit in cooler weather.
Instead of returning items, you can contact us for a refund, if the item is eligible for a refund (like when it comes damaged or is missing parts). Please consult the dimension tables of each product carefully before you buy it. Our store is not responsible for choosing the wrong size or color of any product.
Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back if the product is damaged. Then, if possible, you can donate your product to a local charity or recycle it.
CAN I CANCEL MY ORDER?
Cancellations are possible only if you do NOT receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
If there’s an issue with your order -- and we sent you the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us but you will be asked to sent us proof of the wrong or faulty item via photographs.
SECURE & FLEXIBLE PAYMENT OPTIONS
We offer 100% Guaranteed Safe checkout using the latest payment options.
We are flexible! Pay by Visa, Mastercard, American Express, Paypal or Apple Pay.
DO YOU OFFER EXCHANGES?
We do not offer exchanges. The customer is responsible for choosing the right size, color, product and in this case cannot get a refund or an exchange.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
For further information please contact us anytime
Support e-mail: firstname.lastname@example.org
Support phone number: (+30)6972463781