Frequently Asked Questions
HOW LONG DOES SHIPPING TAKE?
Your products will ship within one to five days of your order, and then take up to three weeks to reach your doorstep. Usually it takes from 10-45 days for your order to reach your doorstep.
DO YOU SHIP WORLDWIDE?
No. For the time being we provide Free Shipping to: United States, Australia, Canada, New Zealand, Mexico, United Kingdom, China, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands.
Instead of returning items, you can contact us for a refund, if the item is eligible for a refund (like when it comes damaged or is missing parts). Please consult the dimension tables of each product carefully before you buy it. Our store is not responsible for choosing the wrong size or color of any product.
Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back if the product is damaged. Then, if possible, you can donate your product to a local charity or recycle it.
CAN I CANCEL MY ORDER?
Cancellations are possible only if you do NOT receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
If there’s an issue with your order -- and we sent you the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us but you will be asked to sent us proof of the wrong or faulty item via photographs.
SECURE & FLEXIBLE PAYMENT OPTIONS
We offer 100% Guaranteed Safe checkout using the latest payment options.
We are flexible! Pay by Visa, Mastercard, American Express, Paypal or Apple Pay.
DO YOU OFFER EXCHANGES?
We do not offer exchanges. The customer is responsible for choosing the right size, color, product and in this case cannot get a refund or an exchange.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped.
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
For further information please contact us anytime
Support e-mail: firstname.lastname@example.org
Support phone number: (+30)6972463781